**IMPORTANT NOTICE** PLEASE REVIEW OUR UPDATED SIZING GUIDE FOR OUR NEW FLEXFIT CHEST BINDERS
Payment and Shipping Information
1. How to Pay Us
You can pay us in a number of ways including:
We do NOT accept payment by:
2. Specific Warranties You Make When Making Payment
If you are using a credit or debit card, you warrant (guarantee) that:
If you are using a direct cash deposit/retail payment, then you warrant (guarantee) that you will make the payment within one day from when the order is placed. If your payment is not reflected within this time, the order will be cancelled.
Our banking details are:
If you are paying by means of a voucher or coupon, then you warrant (guarantee) that:
Vouchers and coupons are subject to further restrictions, particularly regarding their ability to be exchanged for cash. Please read our terms and conditions for a list of the restrictions.
3. Errors in Purchase Prices
While we take every effort to ensure that the prices reflected on our website are accurate, it is possible that there can be some errors about the purchase price. If we have made an error relating to the purchase price, we will refund the purchase price to you as set out in our Returns Policy. We will not be responsible for any obvious errors in the purchase price on our website.
SHIPPING AND DELIVERIES
4. Shipping / Delivery Methods
Our goods are delivered by means of:
5. Changing of Delivery Address
We use a third-party courier to get the goods to you, and for security reasons, we cannot change the shipping address once the order has been processed, so please make sure the shipping address is correct.
6. Shipping / Delivery Costs
The shipping or delivery costs will normally be shown as part of the cost of the order. If the costs are not mentioned, then the cost of delivery is included in your order.
7. Delivery Times
Deliveries will be made during business days (i.e., not on weekends or public holidays) during business hours, which are 08h00 to 17h00. Normally, the information in the order will indicate how long it will take before your goods are delivered. If this information is not included, then the normal delivery times are 1-2 business days for local Cape Town deliveries and 3-4 business days for deliveries countrywide from the date the order was placed. This only applies if you are making use of a courier service at checkout. Other shipping options, such as PostNet to PostNet, take 3-4 business days, while Pep to Pep delivery takes 7-9 business days countrywide. If you have not received your goods within 9 business days after you placed your order, please contact us with your reference number so that we can help sort it out. If we discover we cannot deliver in the 9-day period after you placed your order, we will give you a choice to wait until we can make the delivery or you can cancel the transaction. This may be due to restocking of items that are currently out of stock or other unforeseen circumstances beyond our immediate control.
8. International Deliveries
We offer deliveries internationally; however, if you are using our cart checkout system and you are not located in South Africa, please get in touch with us at orders@genderwearsa.com to obtain a personalized quote for international shipping.
9. Incorrect Goods Delivered / Broken Goods Delivered
Please check the contents of your delivery as soon as possible (preferably when it is delivered) and report any damage/incorrect goods that you have received as soon as possible. Please remember to quote the order number so we can track your order and find out what went wrong.
10. Transfer of Risk on Delivery
Once we have delivered the goods to you, the risk in the goods passes to you. This means we are not responsible for any loss you may suffer if the goods are stolen or broken by you or someone who you give access to the goods. We are also not responsible for any damage or loss you suffer if you use the goods in a way they were not intended to be used or against the instructions. PLEASE READ THE INSTRUCTIONS on how to use the goods as they contain important warnings and safety information!
11. Inability to Deliver
If you, or someone authorized by you, is not available at a particular delivery address, then we will try to deliver the goods twice more. If we are still unable to deliver the goods, then we will cancel the order, which will be returned to us, and refund the purchase price. If for some reason you were not available, please contact us so we can arrange for the courier to get in touch with you again.